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Privacy Policy

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Effective Date: October 30, 2026

Website: [https://roaches.in](https://roaches.in)

Brand / Operating Entity: M/s Nuttles ("ROACHES", "We", "Us", or "Our")

M/s Nuttles respects your privacy and is committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable Indian e-commerce regulations. This Privacy Policy details how we collect, use, store, and process your information when you visit or make a purchase from roaches.in.

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, creating an account, or interacting with our storefront:

  • Account & Contact Data: Full name, phone number, email address, billing address, and shipping address.

  • Order & Transaction Data: Items purchased, order history, payment status, and delivery preferences.

  • Technical & Browsing Data: IP address, device type, operating system, browser type, and interaction data via essential cookies and analytics pixels.

2. Purpose and Legal Basis for Processing

We collect and process your personal data strictly for the following lawful purposes:

  • Order Fulfillment: Processing transactions, arranging shipping, generating tax invoices, and delivering products.

  • Customer Support: Resolving queries, handling returns/exchanges, and issuing order status updates via SMS, WhatsApp, or email.

  • Platform Security & Fraud Prevention: Detecting fraudulent transactions and maintaining site security.

  • Marketing Communications: Sending promotional updates, drops, and collection releases only where you have explicitly opted in. You can unsubscribe at any time.

3. Sharing and Third-Party Data Processing

We do not sell, rent, or trade your personal data. We share minimal data with trusted third-party service providers solely for operational necessity under strict contractual safeguards:

  • Logistics & Courier Partners: Shiprocket, Delhivery, or courier partners to execute shipping and delivery.

  • Payment Processors: Razorpay, Cashfree, or designated payment gateways to securely handle encrypted transaction payments. We do not store raw credit/debit card numbers or CVVs on our servers.

  • Infrastructure & Analytics: Shopify hosting platform, Meta Pixel, and Google Analytics for store performance and security.

  • Legal Compliance: Disclosure when required by law, law enforcement requests, or court orders under Indian jurisdiction.

4. Data Security & Storage

We implement industry-standard techno-legal safeguards, including SSL encryption and tokenized payment handling, to protect your personal information against unauthorized access, loss, or alteration. Data is retained only as long as required to fulfill specified commercial purposes or to comply with applicable statutory tax and GST retention laws.

5. Your Rights Under the DPDP Act

As a user ("Data Principal"), you hold the following rights regarding your personal data:

  • Right to Access: Request a summary of personal data held by us and associated processing activities.

  • Right to Correction & Erasure: Request correction of inaccurate data or deletion of your account/data, subject to statutory tax retention exemptions.

  • Right to Withdraw Consent: Revoke marketing consent at any time through 'Unsubscribe' links or contacting us directly.

  • Right to Grievance Redressal: Seek prompt resolution of any privacy concerns through our Grievance Officer.

6. Grievance Redressal Officer

In accordance with the Information Technology Act 2000, Consumer Protection (E-Commerce) Rules 2020, and the DPDP Act, the contact details of our Grievance Officer are:

  • Entity: M/s Nuttles

  • Designation: Grievance Officer

  • Address: Plot no. CP-6, Railway Road, NH-5, Faridabad 121001, Haryana, India

  • Email: support@roaches.in